Effective date: February 27, 2026
Who We Are
NXTLVL-Digital ("we," "us," "our") is a digital marketing agency based in Gretna, Virginia. This policy explains how we collect and handle your personal information when you use our website, call our business phone line, or receive text messages from us.
Information We Collect
We collect information you provide directly, including:
- Your name
- Mobile phone number
- Email address (if you provide it via SMS reply)
- Business name, type, and location
- Appointment details (date, time, type)
- Call transcripts from our AI voice assistant
We also collect standard web analytics data (pages visited, browser type, device information) through cookies and similar technologies.
How We Use Your Information
We use your personal information to:
- Send appointment confirmation text messages
- Deliver calendar invites when you reply with your email
- Notify our team about new leads and upcoming appointments
- Follow up on your inquiry about our services
- Improve our website and services
SMS Messaging
When you book an appointment through our AI voice agent, we send transactional text messages to confirm your appointment and offer a calendar invite. These messages are service-related, not promotional. Message frequency varies based on your appointment activity. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. You will receive a one-time confirmation that you have been unsubscribed. For help, reply HELP or contact us at customerservice@nxtlvl-digital.com.
No Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Data Security
We protect your personal information using encryption, secure servers, and access controls. Only authorized team members can access your data. No method of electronic transmission or storage is 100% secure, but we take reasonable steps to protect your information.
Data Retention and Deletion
We retain your information for as long as needed to fulfill the purposes described in this policy or as required by law. You may request deletion of your personal data at any time by emailing customerservice@nxtlvl-digital.com. We will process your request within 30 days.
Third-Party Services
We use third-party services to operate our business, including Twilio (SMS delivery), Google Calendar (scheduling), Google Sheets (lead tracking), and Vercel (website hosting). These providers only access your data as needed to perform their services and are bound by their own privacy policies.
Cookies
Our website uses cookies and similar technologies for analytics and site functionality. You can control cookies through your browser settings.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
If you have questions about this privacy policy or your personal data, contact us:
- Email: customerservice@nxtlvl-digital.com
- Phone: (434) 433-8088
- Mail: NXTLVL-Digital, 8285 Chalk Level Rd, Gretna, VA 24557
See also our Terms and Conditions.